Privacy Policy At Integrity Auto Repair LLC, the privacy and security of our customers' personal information is of paramount importance. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit or use our online platform and services. Information We Collect We collect information that you voluntarily provide when you use our services, including but not limited to: - Personal identification details such as your name, address, phone number, and vehicle information. - Service records and vehicle history related to repairs and maintenance performed by our technicians. - Payment information securely processed during transactions. - Digital inspection data, including photos and videos, used for transparent communication regarding your vehicle. - Information collected through cookies or similar tracking technologies to improve your experience on our online platform. Use of Your Information The information collected is used for the following purposes: - To provide, operate, and maintain the auto repair services you request. - To communicate with you regarding your vehicle’s service, appointments, and updates. - To process payments and maintain accurate billing records. - To improve our services, website functionality, and customer experience. - To comply with legal obligations and respond to lawful requests. Legal Bases for Processing Where applicable under GDPR and other privacy laws, our processing of your personal data is based on one or more of the following legal grounds: - Performance of a contract with you. - Compliance with legal obligations. - Legitimate interests, such as improving our services and customer communications. - Your consent, when requested for specific uses such as marketing communications. Disclosure of Your Information We do not sell or rent your personal information to third parties. Information may be shared with trusted third-party service providers involved in processing payments, vehicle diagnostics, or service operations, all under strict confidentiality agreements. Disclosure may also occur to comply with legal requirements or to protect our rights and property. Data Security We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our physical facility and digital systems maintain security protocols consistent with industry standards. Data Retention Your personal information is retained only as long as necessary to fulfill the purposes described in this privacy policy and to comply with legal, regulatory, or accounting requirements. Your Rights Subject to applicable law, you have the right to: - Access and obtain a copy of your personal data we hold. - Request correction of inaccurate or incomplete information. - Request deletion of your personal data, where applicable. - Object to or restrict certain types of data processing. - Withdraw consent where processing is based on your consent. - Lodge a complaint with a relevant data protection authority if you believe your privacy rights have been violated. Cookies and Tracking Technologies Our online platform may use cookies and similar technologies to enhance user experience, gather usage information, and enable essential site functions. You may configure your browser to refuse cookies, though some features of our site may not function properly as a result. Children’s Privacy Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. Changes to This Privacy Policy Integrity Auto Repair LLC may update this privacy policy as necessary to reflect changes in our practices or legal requirements. Updates will be posted on our online platform with the effective date noted at the bottom. Contact Information For any questions or concerns regarding this privacy policy or the handling of your personal data, you may contact us at: Integrity Auto Repair LLC 4406 Waters Ave Savannah, GA 31404 We are committed to protecting your privacy and appreciate your trust in our services. Last updated: June 2024